Student Responsibilities - Complaints and Grievances

If you wish to pursue a complaint or grievance with the faculty or department and/or for review by the Student Ombudsman it is your responsibility to:

1. Inform yourself of the relevant policy and procedures.
2. Approach the faculty/department with courtesy and integrity and focus on options to resolve the complaint.
3. Ensure you have adequately explored the informal avenues of resolution before escalating the complaint to a formal grievance.
4. Seek advice and support from qualified persons.*
5. Provide an accurate written account of the complaint/grievance and your expectations for resolution of the complaint.
6. Keep clear written records, including dates, of all relevant actions including consultation with staff.
7. Respect the confidentiality of all parties in the course of the enquiry or investigation.
8. Respond promptly to requests for further information.
9. Make yourself available for conciliation meetings and carefully consider any options proposed for resolution.

* A list of support services is available from the Student Information Index.